Welcome to Cubby Innovative Sdn Bhd! These Terms and Conditions outline the rules and regulations for using our website and purchasing our products. By accessing our website or making a purchase, you agree to these terms.

1. General Provisions

1.1 These Terms and Conditions apply to all users of our website and customers of our products.
1.2 By using our website, you confirm you are at least 18 years old or have the consent of a legal guardian.
1.3 Cubby Innovative Sdn Bhd reserves the right to modify these Terms and Conditions without prior notice.

2. Product Details

2.1 We strive to provide accurate descriptions, images, and specifications of our products. Minor variations in color, size, or design may occur.
2.2 All products are subject to availability.

3. Orders

3.1 Orders can be placed through our website.
3.2 Cubby Innovative Sdn Bhd reserves the right to reject or cancel orders due to stock unavailability, payment issues, or other reasons.

4. Pricing and Payment

4.1 All prices are listed in Malaysian Ringgit (MYR) and include applicable taxes unless stated otherwise.
4.2 Payment is processed securely through the GKash Payment Gateway (https://gkash.com/).

5. Delivery

5.1 Delivery charges and timelines will be calculated and displayed during checkout.
5.2 We are not liable for delivery delays caused by external factors such as weather or courier issues.

6. Warranties and Liability

6.1 Products come with a limited warranty for manufacturing defects, subject to specific terms.
6.2 Cubby Innovative Sdn Bhd is not liable for indirect or incidental damages arising from the use of our products or services.

7. Privacy Policy

7.1 All personal data is handled in accordance with our Privacy Policy.

8. Governing Law

8.1 These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia.

Payment and Refund Policy

1. Payment Terms

1.1 Payment for all purchases must be made online via the GKash Payment Gateway (https://gkash.com/).
1.2 Payments must be completed in full at the time of checkout.

2. Refund Policy

2.1 Refunds will be granted under the following conditions:

1. 1. 1. The product is defective or damaged upon delivery.
      2. The product delivered is incorrect.

2.2 Refund requests must be submitted within 7 days of receiving the product. Requests should include proof of purchase and photographic evidence of the issue.

3. Refund Process

3.1 Approved refunds will be processed within 7-14 working days and credited to the original payment method.
3.2 Delivery fees are non-refundable unless the issue is due to our error.

4. Order Cancellation

4.1 Orders may be canceled before dispatch by contacting our customer care at +6012 381 8826.
4.2 Orders that have already been shipped cannot be canceled.

5. Exchange Policy

5.1 Exchanges are allowed for defective or incorrect items, subject to product availability.
5.2 Exchange requests must be made within 7 days of receiving the product.

For any assistance or inquiries, contact us at +6012 381 8826 or visit our address:
1, 7, Jalan PJS 11/24, Bandar Sunway, 47500 Subang Jaya, Selangor.