Effective Date: 01/01/2025

At MyCubby, we want you to be satisfied with your purchase. If you are not happy with your order, you may return it under the following conditions.

1. Eligibility for Returns

• Items must be returned within 14 days of receiving your order.
• The product must be unused, in its original packaging, and in resellable condition.
• Certain items (e.g., personalized, clearance, hygiene products) are not eligible for returns.

2. How to Initiate a Return

• Contact our customer service at mycubby23@gmail.com with your order number and reason for return.
• We will provide you with a return shipping address.
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

3. Processing Your Return

• Once we receive the returned item, we will inspect it and notify you of the status.
• Approved returns will be processed for exchange or store credit.

4. Contact Us

For any shipping inquiries, please reach out to us at:
📧 Email: mycubby23@gmail.com
📞 Phone: +6012 381 8826