Effective Date: 01/01/2025

At MyCubby, we understand that plans change. Please read our refund and cancellation policy for a smooth experience.

1. Order Cancellations

  • Orders can be canceled within 12 hours after placement.
  • If your order has already been shipped, it cannot be canceled.

2. Refund Eligibility

  • Refunds are available for canceled orders, defective products, or incorrect items received.
  • Refunds are processed within 7-14 business days via the original payment method.

3. Non-Refundable Items

  • Sale items, gift cards, and personalized products are non-refundable.
  • Shipping fees are non-refundable unless due to our error.

4. How to Request a Refund

  • Contact us at mycubby23@gmail.com with your order number and issue details.
  • If approved, we will process your refund within the stated timeframe.

5. Contact Us

For any shipping inquiries, please reach out to us at:
📧 Email: mycubby23@gmail.com
📞 Phone: +6012 381 8826